Chapter 8: Call Center Agent

As we sat over lunch in the early morning quiet of the IT Park, Lani shared the story of how she ended up where she is. It was a story of sacrifice and a family pushed to the brink.

It started when her father lost his job at a construction site following a severe accident. With no income, her mother was forced to find work immediately. Lacking a high school diploma, her options were limited. She eventually found a job at a spa, but it was the kind of place that thrived on “extra services.” Though she kept the true nature of her work from her husband at first, the financial strain and the secrecy eventually tore them apart.

The truth led to a series of devastating health crises for her father—first a heart attack, and later, a debilitating stroke after discovering her mother had continued to meet wealthy clients privately to pay off piling hospital bills.

With her mother now at home full-time to care for her father, the burden of being the breadwinner fell squarely on Lani, the eldest of three daughters. Her mother had initially pressured her to join the spa industry, promising her she could maintain her boundaries, but Lani couldn’t do it. After only a week, she realized she wasn’t built for that world; she couldn’t stay in an environment where respect was so hard to come by.

That’s when she turned to the BPO industry. In Cebu, if you have a decent command of English, you can find a job quickly. It offered her a starting salary that could actually support her family, along with health benefits that would cover her parents.

I looked at her, moved by her strength, and gave her the best advice I could:

“Lani, it’s good you got this job. Take care of it. Don’t worry about the night shift; the human body is adaptable. What matters is that you have a decent, professional career now. Stay focused, don’t be late, and hit your targets. Within a year, you could be a supervisor with even higher pay. Trust me, I know this industry well.”

I said all of this to her in English, encouraging her to practice her communication skills. She laughed at my sudden “managerial” tone, but I told her to take it seriously. I wanted her to succeed—not just for her family, but for herself.

As she smiled at me, a genuine, bright smile that reached her eyes, I felt that familiar magnetic pull again. I had to tell myself to stay calm and keep my composure. She was different from anyone I had ever known, and I wanted to be more than just another man in her life—I wanted to be someone she could actually count on.

Chapter 7: Lunch

I had been texting Lani for days after our meeting, but the silence was deafening. I even sent her a 200-peso load, hoping to jumpstart a conversation, but still—nothing. Worried that I had scared her off, I went back to the spa, only to find out she hadn’t returned after the New Year. The receptionist mentioned she’d landed a job at a call center.

I didn’t waste any time. I headed to the building she mentioned and navigated the lobby until I confirmed she was there, on her very first day of training. I waited near the entrance until her break time finally arrived.

My heart hammered against my ribs when I finally spotted her. “Hi, Lani!” I called out.

She jumped, her eyes wide with shock. “Mike! What are you doing here? How did you even find me?”

“I have my ways,” I said with a confident grin. “Is it your lunch break?”

“Yes… why?”

“Let’s eat together.”

She chuckled shyly, a playful glint in her eyes. “No way! What if you try to take me on another ‘detour’ like last time?”

I laughed. “We’ll just walk to a restaurant nearby. I promise, we’re staying right here in the area.”

“Okay,” she relented. “Let’s go.”

As we walked through the IT Park at 2 AM, the air was crisp—sharper and colder than the December nights we’d met. The neon lights of the city felt different now, more modern, more energized.

“Thanks for the load, by the way,” she said quietly.

“Why didn’t you reply to my texts?”

“I couldn’t. Sometimes my boyfriend checks my phone, and I didn’t want to explain who you were yet.”

She explained that she had chosen the call center over the mall because the hiring process was faster and she needed the income immediately for her family. I told her I was glad she was there; it made it easier for us to cross paths.

“Your wife is definitely going to catch you now!” she teased.

“What are we doing? We’re just having lunch,” I countered. “If anything, I should be worried about your boyfriend catching us.”

“And what exactly are we ‘up to’?” she asked, mirroring my earlier words.

We both laughed, and I realized we were becoming truly comfortable with one another. I knew I had to take this slow. Lani wasn’t like the other women I had met; she wasn’t easily swayed, and that only made me more determined. She was a challenge, a rare find who valued herself, and that made the pursuit even more exhilarating.

However, I knew I was entering a risky situation. My wife was one thing—I felt I could manage that tension—but Lani’s boyfriend was another story. From the way she described him, he sounded like the possessive, jealous type. It was ironic; he was the one who had been unfaithful, yet men like that are often the most irrational when they feel they are losing control.

They weren’t married, and she was free to make her own choices, but I had to be careful. I was playing a high-stakes game, and the field was becoming more dangerous by the day.

Chapter 6: The Boyfriend

Without further delay, I drove into the motel. The attendant signaled me toward a vacant garage. I didn’t look at Lani, wondering if she would protest or refuse to get out, but she just sat there in a heavy, stony silence.

I got out first, and after a long moment, she followed. “It’s going to be alright, Lani,” I told her, trying to bridge the gap.

She shot me a sharp, skeptical look. “Yeah, right.”

We walked up to the room. The atmosphere was cold, so I tried to lighten the mood by turning on the TV. A Tagalog comedy show was on, and I noticed a faint smile touch her lips as she watched. I set out the food. “Let’s eat,” I said.

She didn’t reply at first, focused on the screen, but then her phone rang. I listened closely as she answered. It was her boyfriend. After a brief, tense conversation, she hung up and looked at me with urgency.

“Mike, I need to go. My boyfriend is looking for me; he wants to head to the mall. I’m really sorry. Maybe another time.”

I felt a surge of disappointment. My plans for a long, quiet afternoon had evaporated in an instant. I stayed quiet, finishing my meal while my mind raced. I told myself to be patient—that building real trust takes time, and today just wasn’t the day.

“Eat something first, Lani,” I said, dialing room service to settle the bill.

As she hurried through her meal, I tried to keep the conversation going. “Lani, I’m sorry if I complicated your day.”

“It’s okay, Mike,” she replied, her guard finally dropping a little.

“Can I ask you something? You’ve been with him for two years… I assume you two are very close? That you’ve shared… everything?”

She let out a sudden, sweet laugh. The tension that had filled the room since we arrived finally seemed to vanish. I had managed to make her feel at ease again, even in this awkward setting.

“What do you mean by that?” she asked, still giggling.

“You know… if you’ve truly made love.”

She looked down, shyly sliding her hand through her hair. “Yes,” she whispered.

We locked eyes for a moment. The air in the room felt thick and warm. I reached out and gently touched her hand, feeling the heat in her skin. But before the moment could go any further, a knock at the door interrupted us. The bill had arrived.

I drove her to her destination, my mind still reeling from the “what-ifs.” As I watched her walk away—striking in her black shorts and fitted top—I knew I couldn’t just go back to the office with this much restless energy. I needed to clear my head.

I found myself driving down A.S. Fortuna street until I saw another spa. I went inside, paid for a standard massage, and was led to a quiet, dimly lit room on the second floor.

The therapist who arrived was professional but had a different energy than Lani. As the session progressed, the atmosphere became more relaxed and conversational. I found myself opening up about the stress of my day. By the end of the hour, I felt a sense of relief—a physical and mental decompression that I desperately needed after the emotional rollercoaster with Lani.

I left the spa feeling a bit embarrassed by how much I had let my impulses drive my day, but I was finally calm. I knew the journey with Lani was going to be a long one, and I had to learn to balance my desires with the reality of the complicated life she lived.