As we sat over lunch in the early morning quiet of the IT Park, Lani shared the story of how she ended up where she is. It was a story of sacrifice and a family pushed to the brink.
It started when her father lost his job at a construction site following a severe accident. With no income, her mother was forced to find work immediately. Lacking a high school diploma, her options were limited. She eventually found a job at a spa, but it was the kind of place that thrived on “extra services.” Though she kept the true nature of her work from her husband at first, the financial strain and the secrecy eventually tore them apart.
The truth led to a series of devastating health crises for her father—first a heart attack, and later, a debilitating stroke after discovering her mother had continued to meet wealthy clients privately to pay off piling hospital bills.
With her mother now at home full-time to care for her father, the burden of being the breadwinner fell squarely on Lani, the eldest of three daughters. Her mother had initially pressured her to join the spa industry, promising her she could maintain her boundaries, but Lani couldn’t do it. After only a week, she realized she wasn’t built for that world; she couldn’t stay in an environment where respect was so hard to come by.
That’s when she turned to the BPO industry. In Cebu, if you have a decent command of English, you can find a job quickly. It offered her a starting salary that could actually support her family, along with health benefits that would cover her parents.
I looked at her, moved by her strength, and gave her the best advice I could:
“Lani, it’s good you got this job. Take care of it. Don’t worry about the night shift; the human body is adaptable. What matters is that you have a decent, professional career now. Stay focused, don’t be late, and hit your targets. Within a year, you could be a supervisor with even higher pay. Trust me, I know this industry well.”
I said all of this to her in English, encouraging her to practice her communication skills. She laughed at my sudden “managerial” tone, but I told her to take it seriously. I wanted her to succeed—not just for her family, but for herself.
As she smiled at me, a genuine, bright smile that reached her eyes, I felt that familiar magnetic pull again. I had to tell myself to stay calm and keep my composure. She was different from anyone I had ever known, and I wanted to be more than just another man in her life—I wanted to be someone she could actually count on.
